PARK PLACE behavioral health care

Frequently Asked Questions

Are you or someone you know in a mental health or substance abuse crisis? Park Place Behavioral Health offers services and a location to ensure that no one in our community has to face a crisis alone.

What kind of residential programs does Park Place offer?
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Park Place is not a long-term or living facility. Inpatient and residential treatment programs are available and are designed to get individuals to a stage of healing.

Is Park Place a walk-in facility?
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Yes, Park Place is a walk-in facility for certain services. For inpatient services, individuals may come in 24/7 to be evaluated or see a provider. For outpatient services, an appointment is recommended, however, individuals may walk in but there is no guarantee you will see someone that day for services.

Is Park Place a living or long-term facility?
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Park Place is not a long-term or living facility. Inpatient and residential treatment programs are available and are designed to get individuals to a stage of healing.

Is Park Place a medical hospital? 
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No, Park Place is not a medical hospital. 

Does Park Place provide meals to the public? 
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No, Park Place does not provide meals to the public. 

Does Park Place accept individuals without insurance?
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Yes, individuals may call and be screened for financial assistance programs if available. Individuals may also pay for services out of pocket. No one is denied access to services due to inability to pay. A discounted/sliding fee schedule is available based on family size and income.

What insurance does Park Place accept?
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The following insurance companies are accepted for specific services offered at Park Place.

Commercial plans:

  • Aetna
  • Ambetter
  • Blue Cross and Blue Shield of Florida
  • Cigna
  • Evolutions Healthcare Systems
  • Humana
  • UnitedHealthcare

Medicaid plans:

  • Florida Medicaid
  • Aetna Better Health
  • Sunshine Behavioral Health
  • Children’s Medical Services
  • Coventry Healthy Kids
  • Humana Medicaid
  • Magellan Health
  • Simply Healthcare
  • UnitedHealthcare
  • Staywell Health Plan

Medicare plans:

  • Medicare Part B
  • Aetna Medicare Advantage
  • CarePlus Health Plans
  • Freedom Health Medicare Advantage
  • Humana Medicare Advantage
  • Simply Healthcare Medicare Advantage
  • Allwell Medicare Advantage
  • UnitedHealthcare
  • Wellcare Medicare Advantage

Don’t see your insurance listed? Give us a call at 407-846-0023 for further assistance. 

Does Park Place have a sliding scale?
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Yes, Park Place does have a sliding scale for those qualified. No one is denied access to services due to inability to pay. A discounted/sliding fee schedule is available based on family size and income.

What are the times for visitation?
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Children's Crisis Services Visitation Hours

  • Mondays & Wednesdays: 6 pm - 7 pm 
  • Saturdays: 2:30 pm - 4 pm 
  • Holidays*: 2:30 pm - 4 pm  

Due to COVID-19, there is no visitation at this time. Please contact our facility to make other arrangements in regards to your family and loved ones. 

Adult Crisis Services Visitation Hours

  • Tuesdays & Thursdays: 6:00 pm - 7:0 0pm 
  • Holidays: 2:30 pm - 4:00 pm

28 Day Residential Program Visitation Hours

  • Thursday  6:00opm to 7:00pm
  • Sunday 2:00pm to 4:00pm

Detox Services Visitation

  • Due to the higher risk  nature  and medical needs, our individuals in detox are unable to accept visitors at this time.

*Holidays observed for visitation are Thanksgiving Day, Christmas Day, Fourth of July, Memorial Day and New Year’s Day

What are the hours for phone calls? 
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The following are the phone call hours for specific services offered at Park Place:

  • Children Crisis: 12 pm - 8 pm 
  • Adult Crisis: 8 am - 8 pm 
  • Substance Abuse: After 4:30 - 10:30 pm 
  • Residential: 4:30 pm - 10:30 pm
Is there a Unit Schedule of Events and Activities?
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Detox Service

  • 7 am: Wake Up/Vitals
  • 7:30 am: Breakfast
  • 8:00 am: Physician visit
  • 8:45 am: Medication
  • 9:00 am Goal group
  • 11:00 am: Lunch
  • 1:00 pm: Snacks
  • 2:00 pm: Recreation
  • 4:30 pm: Dinner
  • 7:00 pm: Vitals
  • 8:30 pm: Snacks
  • 8:45pm: Medication
  • 9:00 pm: Wrap up
  • 11:00pm Bedtime

Behavioral Health Crisis Service - Adults 

  • 6 am: Vital signs and hygiene
  • 7 am: Breakfast
  • 8 am: Medications
  • 8:30 am: Fresh air 
  • 9 am: Coffee break 
  • 9:15 am: Community meeting/goal groups
  • 10:15 am: Therapeutic group
  • 11 am: Lunch
  • 12 pm: Fresh air
  • 2 pm: Snacks
  • 2:30 pm: Medication group by nursing
  • 3 pm: Activity group (arts and crafts)
  • 4 pm: Dinner
  • 5 pm: Fresh air 
  • 6 pm: Educational program
  • 7:30 pm: Wrap up groups
  • 8 pm: Medications
  • 8:30 pm: Snacks

Behavioral Health Crisis Services - Children 

  • 6 am: Vital signs and hygiene
  • 7 am: Breakfast
  • 8 am: Medications
  • 9 am: Fresh air
  • 9:15 am: Community meeting/goal groups
  • 10:15 am: Therapeutic group
  • 11 am: Lunch
  • 12-1 pm: Phone time  
  • 1-2 pm: Quiet time 
  • 2 pm: Snacks
  • 2:30 pm: Medication group by nursing
  • 3 pm: Activity group (arts and crafts)
  • 4 pm: Dinner
  • 5 pm: TV time 
  • 6 pm: Educational program
  • 7:30 pm: Wrap up groups
  • 8 pm: Medications
  • 8:30 pm: Snacks
  • 9 pm: Bedtime 
If I don’t have an individual’s Medical Record number, how can I see or contact them?
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According to HIPAA guidelines, we cannot confirm or deny whether someone is currently at our facility. The individual will need to contact them with their Medical Record Number or if the individual is in-house, a social worker can get a release signed by the patient to release that information. 

What items can be brought to a person in our care?
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A list of specific items that may be brought to a person can be found here.

  • CCSU (Children Crisis Service Unit)  Packing List: 
  • 3 sets of comfortable clothing. 
  • Example: 3 pants no strings, 3 underwear, 3 shirts or t -shirts (females 3 wireless bras) 
  • Comfortable shoes without laces
  • CSU (Crisis Service Unit)  Packing List: 
  • 3 sets of comfortable clothing 
  • Example: 3 pants no strings, 3 underwear,  3 shirts or t -shirts (females 3 wireless bra) 
  • Comfortable shoes without laces 
  • Provocative dress such as halter-tops, hot pants, short shorts, a low cut or see-through dress/blouse, spaghetti straps are prohibited. 
  • All personal hygiene items such as body wash, toothbrush, toothpaste and deodorant are provided.
Where do I pick up a discharged family member/friend? 
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You may pick up a discharged patient at the Kissimmee location in the Main Lobby located at 206 Park Place Blvd., Kissimmee, FL or the Beacon Point location in the Main Lobby located at 717 SW Martin Luther King Jr. Avenue Ocala, FL.

Where do I bring someone to be assessed for inpatient services?
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You may drop someone off at our Baker Act and Marchman Act door  at the Kissimmee location located at 206 Park Place Blvd., Kissimmee, FL or the Beacon Point location located at 717 SW Martin Luther King Jr. Avenue Ocala, FL.

What do I need to bring if I am checking in someone in person?
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For inpatient services, individuals need an identification card and an insurance card. We will accept individuals who do no have proper documents for inpatient services.

For outpatient services, individuals need to provide a picture identification card, insurance card, social security number and for children, a birth certificate or proof of guardianship.

How can I bring someone in under a Baker Act or Marchman act? 
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Please visit a local courthouse for more information about Baker Act and Marchman Act.
Osceola Courthouse Clerk of Court
Marion Courthouse Clerk or Courts

What is the updated bed availability for Detox Services?
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Please contact Park Place Behavioral for more information at 407-846-0023.

What substances are cared for in Detox Services? 
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Detox Services provides for substances where physical withdrawal puts the individual at risk medically.  Substances such as alcohol, benzodiazepines, and some opioids are regularly treated in the detox unit. 

What documentation is required to start Outpatient Services?
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For adults, a valid picture ID, insurance card and social security number are needed to start Outpatient Services. For children, a picture ID of a guardian or parent, birth certificate, social security number and insurance (if applicable) are needed for Outpatient Services.  

Does Park Place provide transportation? 
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No, Park Place does not provide transportation, however, some insurances will and you will need to contact them directly. 

What is the fax number for Outpatient Services at 200 Park Place Blvd.?
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The fax number is 407-483-0378.

What is the difference between a psychologist and a psychiatrist?
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A psychologist will focus on providing a wide range of therapeutic treatments according to a particular problem that will work best, while a psychiatrist is medically trained and will look for and treat physical aspects of mental health and substance use disorders, often with psychiatric medications.

On what days are lab services provided?
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Lab services are provided on Monday, Tuesday and Thursday from 8 am to 10 am. 

On what days are injection clinic services provided?
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Injection clinic services are provided on Wednesdays from 8 am to 1 pm. 

What are the steps to use Zoom?
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Please follow this link to view complete steps to using Zoom. 

At what age can children start using the services provided by Park Place?
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Park Place provides services to children starting at the age of 3 and medication services starting at the age of 5. 

What are the steps needed to get Power of Attorney or Guardianship for an adult I am caring for?
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Notarized forms are needed to get a Power of Attorney or Guardianship for an adult you are caring for. 

Can my child and I see the same provider? 
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No, you and your child cannot see the same provider at Park Place.

What is the fax number for medical records?
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The fax number for medical records is 407-846-0002.

How long until I receive requested records?  
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Requests will be completed within 30 days from the date the request was received.

What services does a case manager provide? 
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Our case managers offer support in the following:  

  • Assessment of need
  • Housing
  • Support groups
  • Vocational programs 
  • Substance abuse services 
  • Medication management 
  • Parental/child support with social challenges 
  • Assessment of need
  • Assistance with SSI benefits application 
  • Coordinated care

Start your journey on the path to recovery.

Contact us if you would like to learn more about services available for you or a loved one. Our dedicated team can guide you on the next steps towards living the healthier life you deserve and desire.

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